Thanet Council as many other councils are the landlord to a great many families.
Now, the issues of insufficient stock aside, this section details information on the topic of the Council as Land Lord.
DRAFT:
There is currently some issue with getting works carried out. To start with TDC forward all calls to Mears and therein lies the rub.
Mears have different numbers depending exactly what it is you want. If it's gas appliences needing a fix then you get an 0800 number (0800 731 2826) but as this seems to have been having "technical difficulties" since before Christmas good luck getting through on that one.
Try calling 01843 577266 to get the council department but do not be supprised if you get Mears anyway. So don't bother phoning if you wish to complain about Mears.
General repairs is supposed to be 0800 0234 320 out of hour try 01843 292442 or drop an email to housing.repairs@thanet.gov.uk but be warned that they have every right to claim that they never got the message.
You can try this form but I personally would not hold out much hope of ever getting Thanet Council to respond to a digital message.
So if a phone call leads to no joy your best bet is to write a note and post it to the council with "Housing Repairs" on the top. Admitedly that grants them the freedom to take over a week to react.
Other than that perhaps advertising to them that this page currently says what it does might cause a possitive change but do not hold your breath.
The council page for repairs is http://www.thanet.gov.uk/housing/council_housing/housing_repairs.aspx which makes it look like thier "SEO" expert doesn't quite understand the use of "_" vs "-"... but I digress.
The council are responsible for all common areas although expirence has shown that they rarely maintain the common hall lights.